Ordering & Shipping
Doggychewy.com uses PayPal as its payment processor and accepts major credit cards: Visa, MasterCard, Amex, Discover, and etc.
When you purchase from Doggychewy.com using your credit card, the charges on your statement will read Doggyfunplay LLC. Doggychewy.com does not store or share any credit card information.
If a transaction failed, rest assured that the money was never taken from you. Your banking or credit card institution holds the funds whenever a fund request (order) is made to your credit card. This is known as a pending hold. These holds are placed by your card issuer and will automatically be released by your banking or credit card institution within a few business days depending on their policy. Once the hold is released, it will disappear from your records. Doggychewy.com would like to reassure you that on our end, the order was never processed and no funds were claimed due to the decline.
Doggychewy.com reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion.
Doggychewy.com also reserves the right to cancel any order due to any pricing/technical errors, fraudulent activities, and non-serious buyers. Please provide your full real name when placing your order. Any orders with falsified First and Last Names, alias, or initials only (such as A B) will be on hold for verification or canceled.
Orders are shipped either with FedEx or USPS depending on location.
Free shipping available to contiguous states on orders over $5
Returns & Replacements
Due to safety and sanitary purposes, ALL SALES ARE FINAL, with the following exceptions:
- Due to the nature of the product, all sales are final unless otherwise stated on the product page. Products with manufacturer warranty coverage in America will be handled directly by the manufacturer. Any exchanges from the manufacturer are only valid for the same item unless stated otherwise by the manufacturer.
- If you are dissatisfied with an item: Due to the nature of the products, Doggychewy.com cannot accept dissatisfaction returns. Only unopened and undamaged packages that are still sealed in their original packaging may be returned within 7 days of receipt. Once received, a full refund will be issued less the shipping fee and a 15% restocking fee. In cases of free shipping, the actual shipping cost for the returned item(s) will be calculated and deducted from the refund. Doggychewy.com WILL NOT accept open/used items for return. Any items that are returned to us used or opened will simply be disposed of and no refund will be issued.
- All returns (RMA): Please go through the RMA system to obtain a RMA number and our return address. Items returned without original packaging WILL NOT be refunded, so please keep all packaging within the return period. All returns must be shipped with a traceable shipping method and insured for the full value against damage and loss. Doggychewy.com WILL NOT be responsible for any returns before receipt. The RMA number must be included on the address or the package will be refused without exception.